Frequently Asked Questions
Here are some common questions we receive. Please read them all before asking for help in our server.
Quick Jump
General
How do I join your support server?
You can join our support server here: https://discord.gg/arcane
Difference between Arcane and Arcane-chan ✨
WARNING
Don't invite both. It will break things.
Arcane and Arcane-chan ✨ are the same bot but with a different name and avatar. Just pick one which fits your servers theme!
Roles aren't assigning
Arcane needs to have the Manage Roles permission & be above the roles you want Arcane to be able to assign. Arcane will not assign elevated roles. (Roles which have the Administrator or Manage Server permission)
Channel not found
Arcane will not let you save an invalid or deleted channel. If your config has deleted channels you will need to set the channel to "None" or select a new channel before the dashboard will let you save.
Leveling
How do I redirect the levelup message to one channel?
You can set the channel where the levelup message gets sent under the leveling plugin settings. See Levelup Message.
How do I add role rewards?
Role rewards are managed under the leveling plugin. See Role rewards.
Role rewards aren't assigning.
For permission issues see here. If Arcane has permissions then update frequency describes when Arcane updates role rewards.